FAQ

FAQ

MY ORDER

How Can I Edit the Quantity of the Items in my Cart?

How Do I Know If My Order Has Shipped?

Why Does My Tracking Number Not Show Any Info?

Can I Make a Change to the Order I Just Placed?

How Can I See All Orders I Have Placed?

Where Is The Rest Of My Order?

DONATIONS

Are You A Charity? How Do I Know You Really Donate?

How Much will Be Donated? Does My Purchase Matter?

Why Do You Donate 20% of Profit to Help Shelters in need?

How Can I Request A Donation For My 501(c)(3) Charity?

ACCOUNT

How Can I Create A Shopping Account?

What If I Forgot My Password?

How Can I Change My Email?

How Can I Change My Account Details?

PRODUCTS

What If The Item I Want Is Not Available?

Where Are Your Products Made?

RETURNS

Can I Return My Order?

If I Return My Purchase, Do the Animals Still Get Their Meals?

EXCHANGES

Can I Exchange My Item?

Can I Get a Refund on my Custom Artwork?

SHIPPING

Why Was My Credit Card Charged Before My Order Has Been Shipped?

DELIVERY

When Can I Expect My Domestic Order?

When Can I Expect My International Order? International Orders (outside of USA):

Where Is My Tracking Number?

COMPUTER ISSUES

Why Is My Computer Not Letting Me Place My Order?

Why Can't I Open Your Emails?

Why Isn't My Credit Card Working?

Why Can't I Log In To My Account?

CUSTOMER SUPPORT

How Can I Contact Customer Service?

Do You Have a Store Location?

Do You Have A Phone Number?

How Can I Tell Who Sent Me A Gift?

What If I Have Non-Order Or Product Related Questions?